About Security

  • Online Security Tips

Do not use your date of birth as your password.

It is advisable you change your password regularly.

Protect your online passwords. Don't write them down or share with    anyone.

Protect your answers and security questions. Select questions and provide answers that are easy to remember, but hard for others to guess.

Always log off from your online banking and any website after using your debit card, or other sensitive information.If you cannot log off, quit your browser to prevent unauthorised access to your account.

Use secure websites for transactions and shopping. Make sure internet purchases are secured with encryption to protect your account information. Look for ‘secure transactions" symbol in the lower right-hand corner of your web browser window, or "https//…"in the address bar of the website. The "s" indicates "secured" and means the web page uses encryption.

Be cautious when using public hotspots and consider your Wi-Fi auto –connect settings.


    Email security tips

Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders. Learn more about fraudulent emails (hyperlink)

If you receive suspicious email that you think is a phish, do not respond or provide any information. Send the email to customercare@sterlingbankng.com

Protect your answers and security questions. Select questions and provide answers that are easy to remember, but hard for others to guess. Fraudulent Emails, Websites and Phishing Variations Protect Yourself

Do not share any confidential information through suspicious emails, websites, social media networks, text messages or phone calls.

Protect your personal and account information, including your online baking client id, password and answers to security questions. Do not write this information down or share it with anyone.

Install, run and keep anti-virus software updated. Fraudulent Emails (phishing) Phishing is usually a two-part scam involving emails and spoof websites. Fraudsters, also known as phishers, send an email to a wide audience that appears to come from a reputable company. This is known as a phish email. In the phish email, there are links to spoof websites that imitate a reputable company's website. Fraudsters hope to convince victims to share their personal information by using clever and compelling language, such as urgent need for you to update your information immediately. Once obtained, your personal information can be used to steal your funds in the bank.

Use caution if you receive an email expressing an urgent need for you to update your information, activate your online banking account, or verify your identity by clicking on a link. These emails may be part of a phish scam conducted by fraudsters to capture your confidential account information and commit fraud.